What’s 8×8 all about?

We asked one of our Account Managers, Howard Susman, to give us the run down on our cloud comms, UCaaS and CCaaS provider, 8×8. Here’s what he fed back:

The basics of 8×8?

So, 8×8 are an award-winning cloud communications provider of voice, video, collaboration and contact centre solutions for over one million users worldwide.

With one system of engagement for voice, video, collaboration and contact centre, and one system of intelligence on one technology platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations.

In the most simple terms, they help businesses transform their customer and employee experience.

What makes 8×8 different?

8×8 is the world’s first Communications Cloud that combines unified communications, team collaboration interoperability, contact centre and analytics in a single, open and real-time platform.

Let me say that in a different way:

They are the first comms cloud solution that puts all the organisational comms pieces together in one place.

In doing so, they eliminate information silos to expose vital, real-time intelligence across all clouds, applications and devices. This, in turn, improves individual and team productivity, business performance and customer experience.

Their deployment roster isn’t small; they work with small-to-medium and enterprise businesses and their portfolio boasts the likes of McDonald’s, Regus, AON and a vast number of companies in the public sector.

Why would an IT director consider 8×8?

The most profound benefit of using the 8×8 platform is that you would be streamlining your entire telecommunications process.

Having a world-class provider managing your infrastructure in every aspect from voice, video, collaboration and contact centre integrated on one system, would enable you to get on with your day-to-day tasks.

As a result, you no longer have the burden of contacting multiple providers for these key areas within your business, where expansion, issues or queries are concerned.

Do 8×8 have any accreditations or awards?

They sure do, and they’re not small ones either! The current list includes:

  • 7-time Leader in the Gartner Magic Quadrant
  • Top hosted VoIP Provider for 5+ years
  • Forbes Top 25 best small companies
  • Best Communications Provider at the Call and Contact Center Expo Awards 2018
  • Best Cloud Communications Provider at the UC Today Awards 2019

That’s 8×8 in a nutshell. Interested in how this one solution can turn you into a communications hero? Head here to find out more today.