Find out why Contact Centre Comms have never been this awesome…
CONTACT CENTRES FOR HEALTHCARE
For front-line and healthcare teams, managing the influx of calls related to Covid-19 requires a huge resource response. We’ve paired with 8×8 to deliver a fully functioning contact centre for hotlines related to the pandemic within days, not weeks.
Find out more by clicking the button here.
Meet 8×8, the leader in contact centre comms:
8×8 provides a scalable, globally available solution that consolidates and unifies a wide array of communications and collaboration services onto a single, scalable platform.
This cloud-based platform greatly simplifies administration and management, and strengthens conformance with security and compliance standards. As a result, IT staff are freed up to focus on more strategic initiatives.
When you bring all your locations and employees together under one communications solution, you eliminate the need for multiple vendors, multiple contracts, expensive support personnel and the complexity that comes with managing multiple systems. Your implementation, administration and maintenance headaches all go away. Simple. Awesome.
All the tools you need
The full CCaaS suite from 8×8 leaves you wanting nothing, but having everything. To name just two features designed to make your life easier:
• Omnichannel Routing, matching every customer with the best agent, over every channel, every time, and
• Vast Analytics which allows you to identify opportunities and problem areas to remove roadblocks to optimal customer journeys.
Better yet, the integration options are vast – including SNOW – and implementation is effortlessly quick and simple.
Security you can trust
8×8 is the industry leader and the only cloud unified communications provider that delivers third-party verified compliant solutions that can be configured to comply with strict HIPAA, PCI-DSS 3.1, and FISMA requirements.
8×8’s continued focus and investment in security, compliance and the robust systems to deliver them has been rewarded with top honors from Infonetics, Gartner, Frost & Sullivan and Skyhigh CloudTrust’s coveted Enterprise-Ready rating.
Basically, it’s got your back.
Contractual 99.99% uptime
8×8 Virtual Office leads the industry by offering an SLA (Service Level Agreement) for call quality and 99.99% service uptime, along with business analytics tools to monitor and manage them.
8×8 operates redundant and geographically diverse data centres distributed around the world. Each is architected to ensure there are no single points of failure. In addition, 8×8’s network infrastructure consists of multiple and independent links to carrier providers to ensure that even if a single carrier fails, our customers can still communicate.
Freedom to grow
The 8×8 Cloud platform solution for communications and contact center gives you one system of engagement and one system of intelligence that lets you arm employees with the exact tools they need to communicate, collaborate and access data and experts to deliver unparalleled results.
8×8 lets you focus on the pace of business, scaling to as many sites and users as needed, including remote workers. It’s incredibly simple to add or reassign locations, users and features quickly and easily, through the ability to configure tailored plans across 8 service levels providing the lowest possible total cost of ownership.
“8×8 cloud communications deliver the rich capabilities and voice quality we need, with almost zero IT intervention from us. Instead of maintaining hardware, we can focus on running the business.”