Resilience: the key to a healthy mind

Words by Bandish Nayee, Culture Driven Founder of 64TEQ.

I may be the founder of an IT VAR & CSP, but it’s not the technology that’s my true passion or what excites me about our industry. The people behind the technology – those that make up the IT departments or teams – are what I am most interested in.

The Business of People

People are what make a business. If they aren’t conditioned to cope in all situations then that business doesn’t have a strong future, even if it has invested in all the latest tech bells and whistles.

All too often a business is run by a leader who fails to instil resilience in the rest of the team by not letting them think for themselves, experience failure, or work complex issues out. This leaves them incapable of coping in any sort of crisis. They encourage dependence over independence.

Resilience is not just a workplace issue though, it stems from childhood – the experiences we go through in our early years shape us as adults. If we’re not given the strength to cope through a proper support network of family and friends, along with the space to work out how we can handle the situation, then those layers of resilience are never built up. Everyone needs to be able to stand on their own two feet and be able to work out how best to get up again after a knock-back.

A common saying that my mother used to say has stuck with me: “When life gives you lemons, you make lemonade”, it means you must always try to make the best out of a bad situation and not just give up at the first hurdle. As such, resilience for me started at a very young age.

Too often, everything is pigeon-holed into the “mental health issue” box, which detracts from those suffering genuine mental health problems. It is a ticking timebomb that potentially has huge financial cost implications for the public sector. By encouraging this mental health epidemic, we are taking away the responsibility from the people that should be directly addressing it – such as parents and employers. We all have a part to play.

Resilience is Generational

Young people are released into the world of work often never having experienced a proper challenge, or they’ve been brought up to believe that failure isn’t an option. These parents who, with the best of intentions, force children and teens to attend extra classes, learn extra skills and in the process, maybe without realising it, instil the unnecessary need to be perfect as opposed to spending time with them and teaching them how to cope should things take a turn for the worse.

They are just not equipped to deal with a crisis. Of course, social media and reality television has not helped – adding extra pressure on young people by teaching them that fame and money equals success and promoting ‘celebrities’ who project the perfect life through pictures and fake scenarios.

But it is also not just a young person issue. There are generations of employees at every level of seniority, particularly in IT departments, that just have not been taught proper resilience and how to install it within their own teams.

That’s why it’s my goal to do something about it.

Resilience Days Pay

64TEQ held the first-of-its-kind Resilience Day in April 2019. I invited a handful of my customers to spend the day listening to two very experienced speakers explaining how resilience is essential to not only helping them stay mentally healthy, but also helping their teams to develop and grow, and be capable of handling any situation that arises.

Many of them came with a degree of cynicism about the subject matter, but they surprised themselves with their reactions and how much the messaging hit home. As a result, this is what I will be doing more of with my customers in the future. Helping them to understand what resilience actually is and giving something back that will help their own teams grow.

It is my goal to show IT departments that by investing in their people’s wellbeing, as well as the latest technology, they can have the best internal balance and be equipped to handle anything that is thrown at them.

If you’d like assistance with your team’s resilience, don’t hesitate to contact us. We’ll put your straight in touch with the best people to assist in your team’s growth.